THRIVE360 POLICIES

MEMBERSHIP POLICY

Cancellation or termination of a membership from Thrive360 Ltd will require a medical letter from client's Family Physician. If the client is moving, this will require proof of move with a forwarding address and contact information.

The gym is a 24 hour facility, that is not staffed at all times. Cameras have been installed for the safety of both members and staff. Members of Thrive360 who allow access to non-members without prearranged managerial permission will be fined $100 for the first offence- any subsequent offences will be grounds for membership termination without refund. When a member illegally allows a non-member into the facility, the member is assuming any and all liability of the non-member including but not limited to personal injury, damage to property, etc.

Damage and disrespect to the building, equipment or staff (physically or verbally) will result in immediate termination of access to the facility without refund.

Theft of other members personal belongings will not be tolerated. This is a no leniency policy. First offence is the last offence- membership will be terminated without refund.

Lost or stolen cards must be reported and a $10+gst fee will be applied to each additional card required.

CANCELLATION POLICY

All services rendered including but not limited to personal training, massage, classes, physiotherapy, psychology, etc. require a 24 hour cancellation policy.

All late cancellations are subject to a late cancellation fee up to the full value of the service.

All classes must be paid in full at the beginning of the class or applied to an account. Prorated refunds for classes will be granted for medical situations with a physicians note. Prorated refunds will be granted for clients who are moving out of town and are not within accessible distance to the class, Documentation must be provided.

AGE POLICY

To ensure a safe, supportive, and appropriate environment for all members, the following age guidelines apply to facility access, equipment use, and programming. We believe it is important for youth to create healthy habits from a young age, however youth in the facility must exhibit maturity, responsibility, and proper gym etiquette to ensure a positive experience for all members.

Anyone under the age of 12 must be supervised by an adult at all times.

A youth may use the gymnasium and walking track independently at 14 years of age or older.

Those 15 years of age or older may use the fitness center independently.

Youth of any age are welcome during private facility rentals, the individual that books the facility (must be 18+ and have a valid credit card on file) is responsible and liable for all individuals their party allows into the building.

Thrive 360 runs various groups for different ages, any age that is clearly outlined by Thrive 360 is allowed during the specified program time.

Some exceptions may be applied if the youth is working with a trainer and has been taught how to use the fitness equipment properly. This is determined on a case by case basis.

If youth are found to be misusing equipment, part-taking in unsafe behavior, not following staff instruction, or disregarding the rules it will result in a suspension of access without refund. If the behavior continues, their membership will be revoked without refund.

INDOOR SHOE & FOOD/DRINK POLICY

To help keep our facility clean, safe, and in great condition for all members, indoor athletic footwear is required in all training areas. We understand that for certain lifts or activities individuals may choose to not wear shoes. Please try to limit bare foot activities to a small area to avoid injury and maintain cleanliness. Dropping a weight on a bare foot will not feel good.

Food and drinks are welcome in the facility, however anywhere that has blue flooring (the gymnasium and walking track) please limit consumption to only water. We have 2 seating areas that are ideal for food consumption, please feel free to enjoy your other beverages and food in these areas. When hosting parties in the facility, you will have access to our viewing area where you are welcome to enjoy cake or other snacks.

SMOKING/VAPING & ALCOHOL

To maintain a safe, healthy, and welcoming environment for all members, the use or possession of tobacco, vaping products, cannabis, or alcohol is strictly prohibited within the facility. Please try to refrain from smoking near entry ways as well, much of our clinical population may have health conditions that are negatively effected by smoke.

Thank you for doing your part in keeping our facility clean, accessible and welcoming to everyone! If you have any questions please ask a staff member!