Cancellation or termination of a membership from Thrive360 Ltd will require a medical letter from client's Family Physician. If the client is moving, this will require proof of move with a forwarding address and contact information.
The gym is a 24 hour facility, that is not staffed at all times. Cameras have been installed for the safety of both members and staff. Members of Thrive360 who allow access to non-members without prearranged managerial permission will be fined $100 for the first offence- any subsequent offences will be grounds for membership termination without refund.
Damage and disrespect to the building, equipment or staff (physically or verbally) will result in immediate termination of access to the facility without refund.
Theft of other members personal belongings will not be tolerated. This is a no leniency policy. First offence is the last offence- membership will be terminated without refund.
Lost or stolen cards must be reported and a $15+gst fee will be applied to each additional card required.
Children under the age of 15 years are allowed in the building WITH ADULT SUPERVISION. If your child is not doing training and is not included on your membership THEY MAY NOT PLAY OR PARTICIPATE in the gym. For the convenience of a busy parent your child may stay quietly on the sofa or play area provided. Thrive360 is not responsible for any harm that may come to the child and consequently IF YOUR CHILD BREAKS OR DAMAGES EQUIPMENT, INJURES ANOTHER MEMBER BECAUSE OF THEIR ACTIONS OR HURTS THEMSELVES, you as the parent are liable for your child and could be vulnerable to charges. This is the same for any person brought in who does not have a membership.
All personal training, exercise therapy sessions, massage therapy and classes have a 24 hour cancellation policy.
For personal training this is to be used at the discretion of the trainer (chronic cancellations will result in a 50% cancellation fee).
Massage therapy cancellations with less than 24 hours notice is subject to a 50% last minute cancellation fee.
All classes must be paid in full at the beginning of the class or applied to an account. Prorated refunds for classes will be granted for medical situations with a physicians note. Prorated refunds will be granted for clients who are moving out of town and are not within accessible distance to the class, Documentation must be provided.